New Utility Billing Software

Dear City of Whitewright Utility Customer,

This letter is to inform you of the upcoming changes that are being made to the billing system of the City of Whitewright.

On November 18, 2022, the City of Whitewright Utility Billing office will be updating to a new utility billing software system. This will mean a variety of changes for all community members, such as a new bill format and new online payment dashboard.

Phone payments will not be provided.

At the City of Whitewright, we’re always looking for ways to improve our operations to help serve you more efficiently.

The City of Whitewright Utility Billing Department continues to provide the following payment services that are FREE of processing fees.

Mail – Check, Cashier’s Check, Money Order

Dropbox – Check, Cashier’s Check, Money Order

In person – Check, Cashier’s Check, Money Order, Cash

Bank Auto Draft – ACH

Bank Auto Check

For any questions, please feel free to email us at utilitybilling@whitewright.com or call us at 903-364-2219.

Please keep this information so that you will be able to take appropriate steps once our new billing software goes live.

We appreciate your patience and understanding.

Sincerely,

City of Whitewright